Senior Operations Engineer

Gotransverse is seeking a Senior Operations Engineer for our fast-growing SaaS Billing and Revenue Management solution. This is a key role responsible for ensuring service reliability and engineering excellence within Gotransverse’s Operations team. With a focus on designing, managing, and maintaining high-reliability services, our engineers handle software, network, data, and systems engineering. Aligned with DevOps principles, we empower our engineers—whether systems or feature-focused—to build scalable and efficient solutions. We’re looking to add a new engineer with expertise in Linux, AWS, databases, and data management, who will eventually join our on-call rotation, ensuring seamless service delivery and reliability alongside the team.

Responsibilities include:

Provide application support for the Gotransverse billing & revenue management solution.
Assist in provisioning and configuring customer solutions.
Implement internal networks, firewall rules, application servers, and data processing servers.
Define and execute production change management and incident response procedures.
Respond to and resolve production system network, hardware, and software issues.
Ensure secure configuration of all systems and document security policies for PCI and SOC compliance.
Support production system networks, servers, software, and all GTV services.

Requirements snapshot (what you bring):

Minimum of 10 years of experience working in Enterprise IT with a Bachelor’s degree in Computer Science or equivalent.
Strong communication skills for collaborating with broader technical teams.
Self-motivated with exceptional organizational abilities.
5-7 years of experience with development or infrastructure as code tools, including Terraform, Ansible, Helm, and Python.
5+ years of experience in designing, maintaining, optimizing, and supporting Kubernetes.
5+ years of experience working in AWS public cloud environments; AWS certifications are a plus.
Deep understanding of Cloud Native technologies across the Infrastructure, Provisioning, Runtime, Orchestration, and Application development layers.
Expert knowledge of configuration and best practices for services such as DNS, load balancing, and networking.
Advanced knowledge of cloud-native resources and deployment, ensuring scalability, resiliency, performance, and reliability.
Strong experience with pipeline technologies like Jenkins.
7+ years of experience in installing, configuring, and performing routine troubleshooting and performance evaluations in Linux environments.
Strong understanding of RDBMS such as MariaDB, MySQL, and PostgreSQL.
Proficient in Unix shell scripting and programming, including Python.
Strong working knowledge of DNS, NFS/NIS+, HTTP, SSL, and mail protocols.
Strong working knowledge of TCP/IP networking, including routing, switching, and security.
Knowledge of load balancing or high availability architectures is a plus.
Deep knowledge of Java web applications and technologies on Linux/Unix is highly valued.
Understanding of REST and SOA web services.
Extensive experience and background with PCI compliance activities.
Experience with Enterprise Linux distributions.
Experience with SCAP Security is a plus.
Strong analytical skills for debugging, troubleshooting, and resolving complex technical issues.
Fluency in Java, Python, and Groovy, along with familiarity with other scripting languages.
Ability to manage on-call duties and respond to out-of-band requests as needed.
Extensive experience in high-volume or critical production environments.

Gotransverse’s hybrid work model:

Gotransverse is excited to offer a flexible hybrid model, with team members working 2-3 days a week in our Downtown Austin office, depending on their role. This approach provides the best of both worlds: focused, independent work time, alongside in-person collaboration that fosters trust and sparks creativity.

To Apply:

Please send your resume to careers@gotransverse.com. Resume submission is required for consideration. Only candidates already eligible to work in the United States will be considered.

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Gotransverse LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.